Building trust and loyalty is our core belief and it comes only by meeting and exceeding expectations consistently. Therefore, we take extreme care when choosing our sellers and partners. Our sellers are reliable and qualified professionals, who know their job. In the pursuit of keeping our processes transparent and efficient, we offer the following guarantees to our valued customers.
You can be assured that the tickets you buy from us are legitimate. Buyers can count on the tickets to arrive within the time frame mentioned at the time of checkout. The tickets will be the exact tickets you ordered or comparable alternatives. If an event is cancelled, you will get your money back. If you are not satisfied or anything is not according to what was promised, you can get a 100% money back guarantee.
Assess our trustworthiness, buy tickets from us!Ticketsmate gives its customers solid and hassle-free guarantees. The following holds true for all event tickets ordered through our marketplace:
We offer complete consumer protection. Every ticket you buy from our site will be genuine and valid for entry at the mentioned venue. You do not have to worry about fake ticket scams.
There are no hidden surprises! You will get what you pay for when you confirm an order at our site. Orders once confirmed will be honored with comparable or upgraded tickets if the original tickets are no longer available.
The tickets will reach you within the time frame mentioned at the time of purchase and through the delivery method selected by the purchaser. We expect buyers to provide the correct shipping information so they do not experience any inconvenience. You do not have to worry about any delays from our end.
If an event is postponed, the tickets you bought will be valid for the rescheduled date. In the case of event cancellation, you are eligible for a full refund.